Privacy policy

Last Updated: February 25, 2025

This Privacy Policy describes how Haroy (hereinafter, the “Site,” “we,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase at pbxehq-bk.myshopify.com (hereinafter, the “Site”), or otherwise communicate with us regarding the Site (collectively referred to as the “Services”). For the purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, the rights of our users, and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies or describes you individually, as well as information that can be linked or associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you submit directly through our Services may include:

  • Contact Details: such as your name, address, phone number, and email address.

  • Order Information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information: such as your username, password, security questions, and other details used for account security.

  • Customer Service Information: any details you choose to include in communications with us, such as messages sent through the Services.

Some features of the Services may require you to provide certain personal information directly. You may choose not to provide this information, but doing so may limit your use of or access to those features.

Information We Collect About Your Use

We may also automatically collect certain information about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and account, including device information, browser type, network connection details, IP address, and other data related to your interaction with the Services.

Information We Obtain From Third Parties

We may receive information about you from third parties, such as vendors and service providers acting on our behalf, including:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors, who collect your payment information (e.g., bank account, credit/debit card, billing address) to process transactions and fulfill your orders in accordance with our contract.

  • When you visit our Site, open or click on emails from us, or interact with our Services or advertisements, we and our partners may automatically collect information using online tracking technologies, such as pixels, web beacons, SDKs, external libraries, and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also the section "Third-Party Websites and Links."

Use of Your Personal Information

Providing Services and Products

We use your personal information to provide the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account and purchases, handling returns and exchanges, managing your account, arranging shipping, and enabling other account-related features. We may also enhance your experience by allowing Shopify to link your account with other Shopify services you choose to use. In this case, Shopify will process your data in accordance with their own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for promotional and marketing purposes, such as sending marketing communications via email, SMS, or postal mail and showing you advertisements for our products and services. This includes tailoring our Services and ads to you both on and off the Site.
If you are a resident of the EEA, the legal basis for this data processing is our legitimate interest in selling our products, per Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action against fraudulent, illegal, or malicious activity.
If you create an account, you are responsible for maintaining its security. Do not share your login details. If you believe your account is compromised, contact us immediately.
For EEA residents, the legal basis for this processing is our legitimate interest in maintaining website security per Article 6(1)(f) of the GDPR.

Customer Communication and Service Improvement

We use your personal information to offer customer support and improve our Services. This is in our legitimate interest to serve you and maintain our business relationship per Article 6(1)(f) of the GDPR.

Cookies

Like many websites, our Site uses cookies. For specific details about the Cookies we use through Shopify, visit: https://www.shopify.com/legal/cookies

We use Cookies to operate and enhance the Site and Services (e.g., remembering your preferences), to create analytics, and to understand how users interact with the Services.
We may also allow third parties to use cookies on our Site for better service personalization and targeted advertising.

Most browsers accept Cookies by default, but you can change your settings to delete or block them. Note that blocking Cookies may impact your experience or disable certain features.

Blocking Cookies may not fully prevent information from being shared with third parties, such as our advertising partners.

Disclosure of Your Personal Information

In certain cases, we may share your personal information with third parties for contractual, legal, or legitimate reasons, including:

  • Service Providers: for IT management, payments, analytics, customer support, fulfillment, and cloud storage.

  • Business and Marketing Partners: who use your data according to their own privacy policies.

  • With your consent: e.g., shipping items to others, social media widgets, login integrations.

  • With affiliates or within our business group: as part of our legitimate interest in running a successful business.

  • In Business Transactions: such as mergers or bankruptcy, or to comply with legal obligations, enforce terms, and protect our rights or those of others.

Categories of Personal Information Shared:

Category Recipients
Identifiers Contact info, order and account details
Commercial Information Order data, purchase info, customer service interactions
Internet or Network Activity Usage data
Geolocation Data Based on IP address or technical sources
Third-Party Service Providers (ISPs, payment processors, fulfillment partners, analytics providers)
Marketing & Business Partners
Affiliates

We do not use or disclose sensitive personal information without your consent or to infer characteristics.

Third-Party Websites and Links

Our Site may link to external websites or platforms not under our control.
Please review their privacy and security policies before sharing information.
We are not responsible for the privacy, accuracy, or content of those websites.

Information you post on public or semi-public platforms (including social media) may be visible to others and subject to their terms of use.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from minors.
If you're a parent/guardian and believe your child has shared personal data with us, contact us to request deletion.

As of the date of this Policy, we have no actual knowledge of sharing or selling (as legally defined) the personal data of users under age 16.

Data Security and Retention

No method of transmission or storage is completely secure. Please do not use unencrypted channels to send sensitive information.

We retain your data as long as necessary to fulfill orders, operate accounts, comply with legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have rights including:

  • Access: Request to view the personal data we hold about you.

  • Deletion: Request deletion of your personal information.

  • Correction: Request updates to inaccurate personal data.

  • Portability: Request a copy or transfer of your data.

  • Opt-out of Sale/Sharing/Targeted Ads: Request to opt out of sharing or selling your data or targeted advertising.

  • Restrict Processing: Request limitations on how we process your data.

  • Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

  • Appeal: You may appeal any denial of your request.

  • Marketing Preferences: You may unsubscribe from marketing emails at any time, although service emails will still be sent.

We may need to verify your identity before processing your request.
You may also appoint an authorized agent to act on your behalf.

Complaints

If you have concerns about how we process your data, contact us.
You may also have the right to file a complaint with your local data protection authority.
For EEA residents, a list of supervisory authorities is available here.

International Users

We may transfer, store, and process your data outside of your country of residence.
For transfers outside Europe, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:

📧 Email: info@haroycollection.com
📍 Address: Camí Fondo, 40 1o, 08301 Mataró, Barcelona, Spain

Unless otherwise stated, we are the data controller for your personal information.